Can the support team tell me what my password is?
For security reasons, none of the casino staff knows your password. We kindly ask you not to disclose your password to third parties. If you need help with password reset, please contact our support team 24/7.
I forgot my password, what should I do?
Click HERE to reset your password
You need to open the Casino, click on “Forgot password” feature, enter your username and e-mail address associated with your casino account. A security code will be sent to this e-mail address. Copy this security code and paste it into the login field. The system will ask you to create a new password.
How do I know that the casino game's outcome is in fact random?
At our Casino we are using a Random Number Generator (RNG). This function uses a cycling random generator, which ensures winning sequences are purely left to chance. This generator works for both the fun and real games.
Is making a casino deposit safe?
Absolutely. At Thunderbolt Casino, your privacy and security are our utmost priority. We employ cutting-edge encryption technology to safeguard all your transactions, ensuring that your personal and payment information remains fully protected. Our secure cashier utilizes SSL encryption, guaranteeing the confidentiality of sensitive data such as credit card details and login credentials. Rest assured, when you play and deposit with us, your information is always safe and secure.
How do I know if the casino is safe?
We at Thunderbolt Casino try to improve our security measures each and every day. We offer the highest level encryption services, such as 128-bit SSL, to protect your personal and financial information.