Thunderbolt Privacy Policy

At Thunderbolt Casino ("Thunderbolt," “Casino,” "we," "our," or "us"), we place utmost importance on the integrity and confidentiality of your personal data. This policy details our approach to handling your information — from the moment you engage with our services, throughout our relationship, and beyond.

Overview: What This Policy Covers

This document provides a transparent outline of:

What data we collect
How we handle, store, and share your data
Your rights and choices
The measures we take to protect your privacy

Our commitment extends across all touchpoints, including our website, mobile applications, customer support, and promotional activities.

1. Types of Data We Collect

We collect various types of personal data to operate effectively. These fall into three main categories:

1.1. Data You Provide Directly

When you register or interact with Thunderbolt Casino, you may provide:

Identification data (full name, date of birth, proof of identity)
Contact details (email address, residential address, phone number)
Payment information (card details, banking information)
Communication records (emails, chats with customer service)
Information for promotions, surveys, or loyalty programs

1.2. Data Generated During Your Use of Our Services

When you engage with our platforms, we collect:

Technical identifiers (IP address, device ID, browser information)
Access logs (login times, pages visited)
Cookies and similar tracking technologies (to optimize user experience and monitor platform integrity)

1.3. Data From Third-Party Integrations

Occasionally, we receive data from trusted partners, such as payment processors or verification services, to validate your identity or facilitate services.

Why We Collect Your Data: Our Legal and Practical Foundations

We process your personal data for purposes justified by legal, contractual, and legitimate interests:

Fulfilling our contract with you: Account creation, financial transactions, and service provision.
Meeting our legal obligations: Complying with regulatory duties (AML, fraud prevention, tax reporting).
Protecting legitimate interests: Maintaining the security of our platform, ensuring responsible gaming, and improving services.
Acting on your consent: Where consent is required — for instance, when sending marketing communications — we respect your choice. Consent can be withdrawn at any time.

2. How We Use Your Data

Your personal data supports our operations in multiple ways:

Enabling secure registration and identity verification
Processing your deposits, withdrawals, and winnings
Communicating essential account information and updates
Responding to your support requests
Notifying you of promotions or bonuses (only if you opt-in)
Safeguarding our platform from unauthorized activities
Ensuring compliance with gambling laws and applicable regulations
Publishing winning announcements (only with your prior approval)

Data Sharing: Who We Share With (and Why)

We do not sell your personal data. However, sharing occurs under strict circumstances:

Service Providers: Payment processors, hosting providers, customer support tools.
Legal and Regulatory Bodies: When mandated by law, regulation, or legal processes.
Corporate Restructuring: In case of business mergers or acquisitions.
With Your Consent: For activities beyond those outlined here, we will seek your explicit approval.

All partners handling your data are contractually obligated to maintain its confidentiality and use it solely for their designated purpose.

International Data Handling

Due to the global nature of our services, your data may be transferred across borders. Wherever data is processed, we apply robust safeguards to ensure your personal information remains protected to international standards.

Retaining Your Data

Your data is retained only for as long as necessary, determined by:

Legal and compliance requirements
Transactional needs (e.g., withdrawals, dispute resolution)
Security and fraud-prevention purposes

Once data retention is no longer justified, we securely erase or anonymize your information.

Should you have any unanswered questions, please do not hesitate to contact us. Our customer care team is available free of charge, around the clock and are always happy to help

3. Your Rights Regarding Your Personal Data

As part of our respect for your privacy, we uphold your rights to:

Access: Request insight into the data we hold about you.
Rectification: Ask for corrections to any inaccurate details.
Erasure: Request deletion of data, where permissible.
Restriction: Limit the way we process your data under specific conditions.
Objection: Challenge how we use your data, including for direct marketing.
Portability: Receive your data in a portable, machine-readable format.
Withdraw consent: Change your mind about optional data uses at any time.

To exercise your rights, contact us at [email protected]. We will respond within the timelines required by applicable laws.

4. Data Security Commitments

We maintain rigorous security measures to protect your data, including:

Encryption of sensitive transactions
Firewalls and intrusion detection systems
Regular vulnerability assessments
Access restrictions to authorized personnel only

While we uphold high standards, no system is impenetrable. If we experience a breach affecting your personal data, we will notify you in line with our legal obligations.

Cookies & Tracking Technologies

Our use of cookies serves to:

Personalize your gaming experience
Secure your account
Analyze site performance
Tailor promotional content

You can adjust your cookie preferences via your browser settings. Restricting cookies may impact certain site functionalities.

Children’s Privacy Protection

Thunderbolt Casino is strictly intended for users of legal gambling age (commonly 18 or older). We do not knowingly collect or process data from individuals under this age threshold. If you suspect we have inadvertently collected such data, please notify us immediately.

Policy Updates

We periodically update this Privacy Policy to reflect changes in regulations or our services. We will communicate significant changes via our platform or directly through email. Continued use of our services after updates signifies your agreement with the revised policy.