Instructions on how to Verify your Account for withdrawal
We are proud to introduce our ALL-new verification process. Designed to allow for a quick, easy process where your experience with us (and a good one at that) is of utmost importance!
To complete the account verification process and proceed with your withdrawal, you will be required to verify the accuracy of the personal details provided upon your Thunderbolt Casino account registration by submitting documents to us via our new online platform.
- To begin, we kindly ask you to log in and visit the cashiers "Withdrawal" section.
- Enter the amount you wish to withdraw and the method you want to withdraw with.
- You will see a red box notifying you that your account still needs t be verified, click the "Account Verification" URL.
- Click "confirm" to proceed to the list of documents you need to submit.
- Click "continue" to proceed to our privacy policy notice.
- Please select "Other" as you are not a resident of, nor do you reside in the United States of America.
- Please check the box to confirm you have authorized all transactions made at Thunderbolt Casino and click "NEXT" .
- Please tell us which ID document you will be uploading (Driver's license, ID card, Residence permit or Passport) and click "Next" to proceed with the uploading of your document.
- Take a photo of or upload your ID document (keep in mind the document specifications).
- Take a photo of or upload your Proof of Residence (keep in mind the document specifications).
- Take a selfie when you're ready and a second selfie of you holding your ID document (keep in mind the document specifications).
- You have the chance to edit the documents before you submit them for verification.
- Voila, your documents have been submitted to our security team for processing.
- The verification time frame for non-accepted documents is 2 - 15 Minutes, you will be informed accordingly.
- The verification time frame for accepted documents is 24 - 48 business hours, you will be informed accordingly.
Questions or concerns?
Should you have any unanswered questions, please do not hesitate to contact us. Our customer care team is available free of charge, around the clock and are always happy to help