There are several ways to upload money to Thunderbolt Casino. We have a huge variety of deposit options that range from credit cards to debit cards and e-wallets, have a look at our banking page.

You can contact our support team to assist you on a manual deposit for your credit card.

Minimum deposit amount for most of our methods is R25.00.

Absolutely! Thunderbolt Casino gives you the opportunity to track your complete transaction history, allowing you to call up your list of deposits and withdrawals at the My Account Tab in the Cashier of the Casino.

It could be that your account has been blocked for security reasons. Please contact Customer Support to get further assistance.

  • Please check if your card has sufficient funds on the balance or if your card has reached a daily/weekly/monthly transaction limit.
  • Please make sure your card has been activated for international transactions.
  • If the deposit still would not go through, please try to use one of our alternative deposit methods.

All deposit transactions made from Thunderbolt cashier are 100% secure and are protected by SSL which allows sensitive information such as credit card numbers , login credentials, etc to be transmitted securely.

  • Please log out from your cashier and log in again into Casino to check your playable balance.
  • Sometimes it takes up to ten minutes to clear the transaction and credit it to your playable balance.

Your withdrawal will be sent to our processing department after a 48 hour (business days only) pending period. e.g. If you request a cash-out on a Monday at 10AM EST, it will only be sent to the processing department on Wednesday 10AM EST and only after would the processing occur (within 48 hours).

In order to withdraw funds, you have to complete the playthrough. If you no longer wish to play with a particular promotion, please deny the deposit match coupon or contact our Customer Support for further assistance.

All the withdrawal methods shown in your cashier are the ones which are available for you. You find them when you log in and go to the cashier and then into the withdrawal section. Our banking system detects which methods is available for you and only presents you with the working opportunities.

There are withdrawal limits set by the banking methods. You can have a look at the limits on the banking page. Or our banking system provides you with all the information when you put in your withdrawal request in the withdraw section in your Casino cashier. If the limits aren’t clear please contact our support service 24/7.

If you have fulfilled your wagering requirements and would like to cash-out your winnings, please visit Withdrawal section of your Cashier. There, by selecting most convenient method, you can insert an amount you wish to withdraw. Please note, if this is your first payout, you are required to submit documents for account verification prior to your winnings to be cashed-out. Once you have submitted your request, you will receive an automatic notification from our Payments team.

Payment clearing time (when funds will appear on your account) depends on a pay-out method you have chosen. If you have chosen Wire Transfer, it may take up to ten business days for the funds to reflect on your account. Please note, once payment has been processed from our side, we have no control of the funds and can’t facilitate the process.

In some cases, it may take a few days longer for the payment to be cleared. Please kindly wait a few additional business days. In case you have not received the winnings, please contact our Support Team to initiate a query with a service provider.

To request a withdrawal for the first time, you will first be required to verify your account by providing documents. This is for your safety and security. We want to make sure winnings go to the right person. This is a one-time only process, and once your account is verified, you can request withdrawals freely in the cashier section of the casino.

We normally require up to 48 full business hours for documents to be processed. This means that documents are not being reviewed during weekends and after closing operation hours. Feel free to contact our Support team to verify the status of your account verification, however please note that a final decision on approval and/or validity of your documents is made by a relevant department.

If you have used a credit card to deposit or you´d like your winnings to be transferred to it, then we would need:

  • A copy of your Driver’s License or Passport, to verify your identity (in color).
  • A copy of a recent utility bill, to verify your address (kindly not older than 2 months).
  • A copy of the front and back of credit card(s) used to deposit with.
  • You find the authorization form in your casino cashier. 

If you have deposited with a different method, other than credit card, and/or won from free bonus, we would need to submit:

  • A copy of your Driver’s License or Passport, to verify your identity (in color).
  • A copy of a recent utility bill, to verify your address (kindly not older than 2 months).

Yes, however, kindly note that all documents must be scanned or photographed at high resolution and best in color.

A SWIFT Code is a unique identification code for a particular bank, which helps to identify which bank to send money to. It consists of 8 or 11 characters. You might find the SWIFT code on your bank statement or would need to contact your bank for the code. How to use Easy EFT:

  1. Visit our Cashier
  2. Select deposit method EasyEFT
  3. Enter the amount you want to deposit
  4. Confirm again the amount you want to deposit
  5. Now you will be transferred to the EasyEFT website
  6. Select the bank where you have an account
  7. Enter your login details to log in to online banking
  8. Once you have successfully entered your details and confirmed your deposit, the transaction will be immediately credited to your Thunderbolt account

RTP means Return to Player. RTP is a term casino operators use to describe what percentage of the wagered money on slots or other games will go back to players over the long term. F. e.100% minus 11.1% = 88.9% RTP A good RTP is approx. 95%. This is very important for the all players since the higher the RTP, the better payouts they can expect on a particular game. F. e. is a slot machine has an RTP of 95% and you place R1000 in bets on the machine, you should expect the machine to pay back R950. But in reality, the machine will pay random amounts and it is only in the long term that you will see around 95% returns. The deviations of the RTP in the short term are what allows players to win at the casino.