There are several ways to upload money to Thunderbolt Casino. We have a huge variety of deposit options that range from credit cards to debit cards and e-wallets, have a look at our banking page.

You can contact our support team to assist you on a manual deposit for your credit card.

Minimum deposit amount for most of our methods is R25.00.

Absolutely! Thunderbolt Casino gives you the opportunity to track your complete transaction history, allowing you to call up your list of deposits and withdrawals at any time. Simply log in and visit the 'My Account' section within the Casino lobby.

Please contact Customer Support who will gladly provide further assistance.

  • Please make sure your card is activated for international transactions.
  • Please check if your card has sufficient funds.
  • Please check if your card has reached a daily/weekly/monthly transaction limit.
  • If the deposit still does not go through, please make use one of our alternative deposit methods.
  • Please contact our support team at any time for further assistance.

All deposit transactions made through Thunderbolt Casino's secure cashier are 100% secure and are protected by SSL encryption which ensures that all sensitive information such as credit card numbers, login credentials, etc. will be transmitted privately and securely.

  • Please log out of your Thunderbolt Casino account and back in again, then check your Casino account balance.
  • Sometimes it can take up to ten minutes for the transaction to be cleared and credited to your Casino account.
  • Please contact our support team at any time for further assistance.

Your withdrawal will be sent to our processing department within 48 hours (two business days) e.g. If you request a withdrawal on a Monday at 10AM, it will be sent to the the processing department by Wednesday 10AM. Further processing will occur thereafter.

In order to withdraw funds, you have to complete the playthrough. If you no longer wish to play with a particular promotion, please deny the deposit match coupon or contact our Customer Support for further assistance.

All the withdrawal methods shown in your cashier are the ones which are available for you. You find them when you log in and go to the cashier and then into the withdrawal section. Our banking system detects which methods is available for you and only presents you with the working opportunities.

There are withdrawal limits set by the banking methods. You can have a look at the limits on the banking page. Or our banking system provides you with all the information when you put in your withdrawal request in the withdraw section in your Casino cashier. If the limits aren’t clear please contact our support service 24/7.

If you have fulfilled your wagering requirements and would like to cash-out your winnings, please visit Withdrawal section of your Cashier. There, by selecting most convenient method, you can insert an amount you wish to withdraw. Please note, if this is your first payout, you are required to submit documents for account verification prior to your winnings to be cashed-out. Once you have submitted your request, you will receive an automatic notification from our Payments team.

Payment clearing time (when funds will appear on your account) depends on a pay-out method you have chosen. If you have chosen Wire Transfer, it may take up to ten business days for the funds to reflect on your account. Please note, once payment has been processed from our side, we have no control of the funds and can’t facilitate the process.

In some cases, it may take a few days longer for the payment to be cleared. Please kindly wait a few additional business days. In case you have not received the winnings, please contact our Support Team to initiate a query with a service provider.

To request a withdrawal for the first time, you will first be required to verify your account by providing documents. This is for your safety and security. We want to make sure winnings go to the right person. This is a one-time only process, and once your account is verified, you can request withdrawals freely in the cashier section of the casino.

We normally require up to 48 full business hours for documents to be processed. This means that documents are not being reviewed during weekends and after closing operation hours. Feel free to contact our Support team to verify the status of your account verification, however please note that a final decision on approval and/or validity of your documents is made by a relevant department.

If you have used a credit card to deposit or you´d like your winnings to be transferred to it, then we would need:

  • Copies of both the front and back of your Government-issued photo ID, e.g. Drivers License or Passport (in colour).
  • Proof of address, e.g. utility bill or bank statement, etc. Required to be sent in colour, the copy should not be more than 90 days old.
  • In cases where you used a credit/debit card to fund your Thunderbolt Casino account copies of both the front and back of the particular card (sent in colour).

In cases where you used a cryptocurrency to fund your Thunderbolt Casino account additional document(s) to submit:

  • A picture of you holding your Government-issued photo ID next to your face.*

Yes, however, kindly note that all documents must be legible and valid (not expired), and all four corners must be visible.

A SWIFT Code is a unique identification code for a particular bank, which helps to identify which bank to send money to. It consists of 8 or 11 characters. You might find the SWIFT code on your bank statement or would need to contact your bank for the code.

  1. Login and visit your Cashier
  2. Select deposit method EFT
  3. Enter the amount you want to deposit
  4. Confirm again the amount you wish to deposit
  5. Now you will be transferred to the EFT website
  6. Select the bank where you have an account
  7. Enter your login details to log in to online banking
  8. Once you have successfully entered your details and confirmed your deposit, the transaction will be immediately credited to your Thunderbolt account

RTP stands for "Return to Player". RTP is a term casino operators use to describe what percentage of bets wagered money on games will be returned to players. E.g. 100% minus 11.1% = 88.9% RTP. A good RTP is approximately 95%. The higher the RTP, the better payouts players can expect on a particular game. E.g. if a slot machine has an RTP of 95% and you place R1000 in bets on the machine, you can expect the machine to return / pay back R950. In reality, the machine will pay random amounts and it is over a longer period of time that you will see 95% in returns. The deviations of the RTP in short term are what allows players to win at the casino.