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It has been 10 days since my withdrawal was processed but I have not received my winnings.

In some cases, it may take a few days longer for the payment to be cleared. Please kindly wait a few additional business days. In case you have not received the winnings, please contact our Support Team to initiate a query with a service provider.

Once a payment is processed when will the winnings be transferred on my account?

The time it takes for your payment to clear and appear in your account depends on the withdrawal method you've chosen. If you opt for Wire Transfer, it could take up to ten business days for the funds to show up. Just remember, once we've processed the payment, we don't have control over the speed of the process.

When Can I Withdraw My Bonus Money?

Once you've met the wagering requirements and want to cash out your winnings, head over to the Withdrawal section in your Cashier. Simply choose your preferred method, enter the amount you want to withdraw, and follow the prompts. Keep in mind, for your first payout, you'll need to verify your account by submitting some documents. After you've made your request, our Payments team will send you an automatic notification.

Are There Withdrawal Limits?

There are withdrawal limits set by the banking methods. You can have a look at the limits on the banking page. Or our banking system provides you with all the information when you put in your withdrawal request in the withdraw section in your Casino cashier. If the limits aren’t clear please contact our customer support service 24/7.

What Withdrawal Methods Are Available?

All the withdrawal methods shown in your cashier are the ones which are available for you. You find them when you log in and go to the cashier and then into the withdrawal section. Our banking system detects which methods is available for you and only presents you with the working opportunities.

Can I withdraw my money if playthrough is not completed?

In order to withdraw funds, you have to complete the playthrough. If you no longer wish to play with a particular promotion, please deny the deposit match coupon or contact our Customer Support for further assistance.

How long will it take for my withdrawal to be processed?

Your withdrawal will be sent to our processing department within 48 hours (two business days) e.g. If you request a withdrawal on a Monday at 10AM, it will be sent to the the processing department by Wednesday 10AM. Further processing will occur thereafter.

How do I deposit with EFT?

  1. Login and visit your Cashier
  2. Select deposit method EFT
  3. Enter the amount you want to deposit
  4. Confirm again the amount you wish to deposit
  5. Now you will be transferred to the EFT website
  6. Select the bank where you have an account
  7. Enter your login details to log in to online banking
  8. Once you have successfully entered your details and confirmed your deposit, the transaction will be immediately credited to your Thunderbolt account

What is a SWIFT code?

A SWIFT Code is a unique identification code for a particular bank, which helps to identify which bank to send money to. It consists of 8 or 11 characters. You might find the SWIFT code on your bank statement or would need to contact your bank for the code.

I deposited and the funds were deducted from my bank account, but were not credited to my casino account.

  • Please log out of your Thunderbolt Casino account and back in again, then check your Casino account balance.
  • Sometimes it can take up to ten minutes for the transaction to be cleared and credited to your Casino account.
  • Please contact our support team at any time for further assistance.

My credit card deposit has been declined. What can I do?

  • Please make sure your card is activated for international transactions.
  • Please check if your card has sufficient funds.
  • Please check if your card has reached a daily/weekly/monthly transaction limit.
  • If the deposit still does not go through, please make use one of our alternative deposit methods.
  • Please contact our support team at any time for further assistance.

I can’t access the cashier. What should I do?

Please contact Customer Support who will gladly provide further assistance.

Can I Track My Previous Deposits And Withdrawals?

Absolutely! Thunderbolt Casino gives you the opportunity to track your complete transaction history, allowing you to call up your list of deposits and withdrawals at any time. Simply log in and visit the 'My Account' section within the Casino lobby.

What is the minimum deposit amount?

This depends on the specific deposit method you are using to fund your casino account. You can see the mimimum deposit amount of each deposit method on our banking page

How Do I Make A Deposit?

There are several ways to upload money to Thunderbolt Casino. We have a huge variety of deposit options that range from credit cards to debit cards and e-wallets, have a look at our banking page.

How can I fund my account?

In order to play for real money and attempt to get a share of the jackpot, you need to have funds on your Casino account. Kindly visit the Deposit section of your Cashier for a list of the available deposit options or have a look at our banking page.