FAQ - Bonus Issues

1. Login to the casino.
2. Tap your account balance in the bottom right.
3. Tap on the "redeem" button next to comp points.
4. Enter the amount of comp points you would like to redeem (100 is the minimum amout of comp points you can redeem).
5. Tap on "Redeem".

• Comp points are a type of bonus/reward at Thunderbolt Casino. Comp points work just like real money. For every 100 comp points, you will receive R1 with no maximum cashout and no playthrough.
• For every R10 you play, you will get 1 comp point that accumulates as you continue playing. You can even double your comp points by playing the game of the month!
• You can redeem your comp points by going to the cashier after logging into the casino or head to our 24/7 customer support, and we can do it for you.

You can check playthrough from your mobile device once you log in by tapping on the balance near the bottom of the screen, above the Coupon button. Alternatively if you're using a laptop/PC then you can check your remaining playthrough amount in the cashier section of the casino, when you click on the balance in the middle of the screen.

It is generally recommended that you do not redeem consecutive free bonuses/free spins without a real money deposit in between. Have a look at the terms and conditions of Thunderbolt Casino for more information.

The maximum cashout that may accompany some bonuses is the maximum amount you can withdraw from a bonus. The Thunderbolt match deposit bonuses, cashback bonuses and comp points bonuses do not have a maximum cashout.

A bonus is free/additional money credited to your account. A bonus can come in various forms, e.g., match deposit bonus, cashback bonus, free spins no deposit, free cash, comp points etc.

Playthrough is the total sum of bets that need to be placed before your winnings can be withdrawn. The total amount of bets you make, (win or lose) must add up to the playthrough before you're able to convert winnings into money that can be withdrawn. Each time you spin/ place a bet, the playthrough amount will decrease and you'll be one step closer to being able to withdraw your winnings. Once the playthrough amount is 0 the account balance will become available for withdrawal.

Information about games included in the active coupon, as well how much the bets count towards the wager requirement, are displayed in the Cashier's 'Active Coupon' section. The amount that a bet on a particular game counts towards playthrough is indicated by the number next to it:

1. Example 1:

   Achilles...... R1.00: This indicates that 100% of the wages on that game count.

2. Example 2:

   European Roulette…….R0.25: This indicates that 25 % of the wagers on that game count.

3. Example 3:

   Keno……..R0: This indicates that wagers on that game do not count towards the wager requirement, however the game is allowed by the coupon.

• DEPOSIT MATCH BONUS - Will match your deposit according to the indicated %. For example: If you deposit R1000 with a 200% match bonus, we'll give you R2000 free (200% of your deposit), on top and you'll then have R3000 to start playing with: = R1000 + 200% (R1000 + R2000) = R3000.

• FREE MONEY DEPOSIT BONUS- Adds the indicated amount of money to your deposit. For example: Min. Deposit R25 and get R400 free: if you deposit R25 we'll give you R400 on top and you'll have R425 to start playing with.

• FREE SPINS NO DEPOSIT BONUS - Gives you the possibility to play the given amount of free spins on a specific game. e.g. 50 free spins for Achilles. Free spins are only valid for this particular game.

• FREE MONEY BONUS – Gives you the indicated amount of money on your account, for free. For example: a R50 free bonus will give you R50 on your account to play any of the included games with.

We offer free bonuses as incentives. Feel free to contact our support staff; they will gladly check to see if you're eligible for a free bonus. In addition, ensure you don't miss out on any of our great, exclusive bonuses and promotions delivered via email or available in your message centre. Please ensure that your email address is up to date. You can do so by contacting our support staff!

Go to the Casino's 'Coupon' section and make use of one of the available coupons, or enter your on coupon code then click on 'Redeem'. If it's a no deposit bonus, the funds will be credited to your player account automatically. If it's a deposit match code, a deposit with the correct minimum deposit amount, will activate the bonus on your account.

• Playthrough amounts are recalculated by our system every time you make a bet on a game which counts towards fulfilling playthrough requirements.
• Sometimes your devices browser stores bits of information about the site you visit, in order to speed up loading time upon return, this may result in playthrough not being updated.
• Please clear your browser cache (follow these instructions) or contact our support staff at any time, to confirm your playthrough amount .

• Make sure you inserted a valid coupon code
• Make sure the spelling is correct and there are no spaces
• Make sure there aren't any other coupons pending on your account. Only one active coupon is possible at a time
• Make sure your account qualifies for this offer. Specific promotions require certain conditions to be met before they can be redeemed. Make sure to read the details of the particular bonus before attempting to redeem it.

• Make sure you inserted a valid coupon code
• Make sure the spelling is correct and there are no spaces
• Make sure there aren't any other coupons pending on your account. Only one active coupon is possible at a time
• Make sure to redeem your coupon before making your deposit. 
• Make sure your account qualifies for this offer (certain promotions are only valid for certain players).

Our deposit match codes can only be activated with a single deposit.

• You can claim your 25% cashback on deposits anytime. When deposits aren't combined with deposit bonuses or other bonus offers.
• Once your balance is between 0 and R50
• You may request your cashback anytime by contacting Customer Support

The Thunderbolt Welcome Bonuses are our gift to all the new players who want to experience the electrifying excitement that can be found at our brilliant online casino. At Thunderbolt casino, we offer up to R10,000.00 in Welcome Bonuses! If you're interested in our welcome offer, look at our welcome bonus details for more information.

In the interest of fair gaming, many casinos have a max bet rule, which regulates how high you can make one single bet when playing with a bonus (this includes cashback offers). Thunderbolt Casino has a max bet rule of R100.00 unless explicitly stated otherwise. We suggest that you have a look at the terms and conditions of the casino. Betting above R100 during a bonus playthrough could result in any promotion winnings being voided.

1. 1. 1. Log into your casino account.
      2. From the lobby, click on the Menu tab.
      3. Click on the Coupon tab.
      4. Swipe Left on the coupon that you would like to redeem.
      5. Now simply click on the Redeem tab.
      6. OR: Enter your coupon code in the tab at the top of the screen and click on Redeem.

If it's a no deposit bonus, the funds will be credited to your player account automatically. If it's a deposit match code, a deposit with the correct minimum deposit amount, will activate the bonus on your account. NB! Should you become aware that your coupon was not successfully redeemed, kindly contact us on Live Chat before you start playing with your deposit, so that we may assist you further.