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FAQ - GENERAL

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I have flash issues on my desktop device
How do I receive my tournament winnings?
How can I fund my account?
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Can I Play Thunderbolt's Lobby Jackpot Using a Deposit Bonus?
I Never Received the Security Code
Where is Thunderbolt Casino located?
Can the support team tell me what my password is?
Where can I download the casino software?
Can I win comp points playing a slots tournament?
What do I need To play an online casino game?
It has been 10 days since my withdrawal was processed but I have not received my winnings.
What documents do I need in order to verify my account?
What is the max bet rule?
I have an addiction and I need help
What is the Thunderbolt Lobby Jackpot?
How do I receive my winnings?
I forgot my password, what should I do?
I see an error “unable to communicate with server”
Can I compare my live ranking with other tournament players?
How Do I Register At Thunderbolt Casino?
Once a payment is processed when will the winnings be transferred on my account?
Why should I submit documents for my withdrawal?
Does the Max Bet Rule Apply To VIPs at Thunderbolt?
How do I know If online gambling is allowed where I live?
How do I know that the casino game's outcome is in fact random?
My games are locked/not loading, what should I do?
What happens if I am disconnected from the software during a tournament?
How can I play at Thunderbolt casino?
When Can I Withdraw My Bonus Money?
How can I Verify My Account at Thunderbolt
How do I win a progressive jackpot?
How do I opt in to the Thunderbolt Lobby Jackpot?
How can I redeem comp points on my mobile device?
How do I see recent winners?
Is making a casino deposit safe?
I can’t download the casino, what should I do?
What if I win free spins or bonus rounds during the tournament?
Can I play at Thunderbolt casino?
Are There Withdrawal Limits?
What Is The Gamblers Fallacy?
What are comp points?
I would like to Opt-out, how do I Opt-out?
How do I know if the casino is safe?
What types of games does Thunderbolt Casino offer?
What is the "Add-on" feature?
What Withdrawal Methods Are Available?
How can I check my outstanding playthrough?
Can I Participate in the Lobby Jackpot Using a Free Bonus?
What is the "Rebuy" feature?
Can I withdraw my money if playthrough is not completed?
How many free bonuses can I redeem?
What if I continue playing multiple slots and have won during that time?
Can I get a refund if I don’t want to play a tournament?
How long will it take for my withdrawal to be processed?
Can I play the same tournament more than once?
How do I deposit with EFT?
Which games contribute to Thunderbolt Casino Lobby Jackpots?
How do I redeem a bonus on my mobile device?
Can I play with bonus money/credits at a tournament?
What is a SWIFT code?
How to join a tournament?
I deposited and the funds were deducted from my bank account, but were not credited to my casino account.
What is a welcome bonus?
How does a tournament work?
My credit card deposit has been declined. What can I do?
How can I claim my cashback?
What is RTP?
I can’t access the cashier. What should I do?
Can I deposit twice to activate a deposit coupon?
Why Thunderbolt?
Can I Track My Previous Deposits And Withdrawals?
Why was my deposit not matched?
What is the minimum deposit amount?
Why can’t I redeem a bonus?
How Do I Make A Deposit?
Why is my playthrough not changing?
What is playthrough?
How do I redeem a bonus?
How do I get a free bonus?
What is a bonus?
What is maximum cash-out?
What games can I play while my coupon is active?
What are some different kinds of bonuses?

As soon as the Tournament is over, winnings will be credited to your account. The winning ranks are different for every Tournament.