- Please check if you have any other pending games. In this case, you need to terminate the pending game and proceed to a new game session. Please note you may lose the bet amount of a terminated game.
- Please make sure the games you are trying to access are permitted by the current active coupon. For example: if you're playing with a deposit match coupon for slots, keno and slot poker, you won't be able to access Roulette while the coupon is active as it is retricted to certain game types. You will be able to access the rest of the games once your coupon has been completed.
- If you have redeemed a deposit match coupon accompanied by free spins, you need to play the free spins on the specified game first.
- Please clear your internet browser's "cache", log out and log back in again. Why? On mobile and desktop devices, as you browse the internet your browser will store bits of information about each site you visit in order to speed up loading when you return. Browser Cache's can get too full at times and require clearing.
- Please check if your connection is stable. Either Wifi or cellular data.