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FAQ - Bonus Issues

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I have flash issues on my desktop device
How do I receive my tournament winnings?
How can I fund my account?
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Can I Play Thunderbolt's Lobby Jackpot Using a Deposit Bonus?
I Never Received the Security Code
Where is Thunderbolt Casino located?
Can the support team tell me what my password is?
Where can I download the casino software?
Can I win comp points playing a slots tournament?
What do I need To play an online casino game?
It has been 10 days since my withdrawal was processed but I have not received my winnings.
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I have an addiction and I need help
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I forgot my password, what should I do?
I see an error “unable to communicate with server”
Can I compare my live ranking with other tournament players?
How Do I Register At Thunderbolt Casino?
Once a payment is processed when will the winnings be transferred on my account?
Why should I submit documents for my withdrawal?
Does the Max Bet Rule Apply To VIPs at Thunderbolt?
How do I know If online gambling is allowed where I live?
How do I know that the casino game's outcome is in fact random?
My games are locked/not loading, what should I do?
What happens if I am disconnected from the software during a tournament?
How can I play at Thunderbolt casino?
When Can I Withdraw My Bonus Money?
How can I Verify My Account at Thunderbolt
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How do I opt in to the Thunderbolt Lobby Jackpot?
How can I redeem comp points on my mobile device?
How do I see recent winners?
Is making a casino deposit safe?
I can’t download the casino, what should I do?
What if I win free spins or bonus rounds during the tournament?
Can I play at Thunderbolt casino?
Are There Withdrawal Limits?
What Is The Gamblers Fallacy?
What are comp points?
I would like to Opt-out, how do I Opt-out?
How do I know if the casino is safe?
What types of games does Thunderbolt Casino offer?
What is the "Add-on" feature?
What Withdrawal Methods Are Available?
How can I check my outstanding playthrough?
Can I Participate in the Lobby Jackpot Using a Free Bonus?
What is the "Rebuy" feature?
Can I withdraw my money if playthrough is not completed?
How many free bonuses can I redeem?
What if I continue playing multiple slots and have won during that time?
Can I get a refund if I don’t want to play a tournament?
How long will it take for my withdrawal to be processed?
Can I play the same tournament more than once?
How do I deposit with EFT?
Which games contribute to Thunderbolt Casino Lobby Jackpots?
How do I redeem a bonus on my mobile device?
Can I play with bonus money/credits at a tournament?
What is a SWIFT code?
How to join a tournament?
I deposited and the funds were deducted from my bank account, but were not credited to my casino account.
What is a welcome bonus?
How does a tournament work?
My credit card deposit has been declined. What can I do?
How can I claim my cashback?
What is RTP?
I can’t access the cashier. What should I do?
Can I deposit twice to activate a deposit coupon?
Why Thunderbolt?
Can I Track My Previous Deposits And Withdrawals?
Why was my deposit not matched?
What is the minimum deposit amount?
Why can’t I redeem a bonus?
How Do I Make A Deposit?
Why is my playthrough not changing?
What is playthrough?
How do I redeem a bonus?
How do I get a free bonus?
What is a bonus?
What is maximum cash-out?
What games can I play while my coupon is active?
What are some different kinds of bonuses?

The maximum cashout that may accompany some bonuses is the maximum amount you can withdraw from a bonus. The Thunderbolt match deposit bonuses, cashback bonuses and comp points bonuses do not have a maximum cashout.