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FAQ - Bonus Issues

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How do I receive my tournament winnings?
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Can I Play Thunderbolt's Lobby Jackpot Using a Deposit Bonus?
I Never Received the Security Code
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I have an addiction and I need help
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I see an error “unable to communicate with server”
Can I compare my live ranking with other tournament players?
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Once a payment is processed when will the winnings be transferred on my account?
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Does the Max Bet Rule Apply To VIPs at Thunderbolt?
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My games are locked/not loading, what should I do?
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I can’t download the casino, what should I do?
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What Is The Gamblers Fallacy?
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I would like to Opt-out, how do I Opt-out?
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What types of games does Thunderbolt Casino offer?
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Can I Participate in the Lobby Jackpot Using a Free Bonus?
What is the "Rebuy" feature?
Can I withdraw my money if playthrough is not completed?
How many free bonuses can I redeem?
What if I continue playing multiple slots and have won during that time?
Can I get a refund if I don’t want to play a tournament?
How long will it take for my withdrawal to be processed?
Can I play the same tournament more than once?
How do I deposit with EFT?
Which games contribute to Thunderbolt Casino Lobby Jackpots?
How do I redeem a bonus on my mobile device?
Can I play with bonus money/credits at a tournament?
What is a SWIFT code?
How to join a tournament?
I deposited and the funds were deducted from my bank account, but were not credited to my casino account.
What is a welcome bonus?
How does a tournament work?
My credit card deposit has been declined. What can I do?
How can I claim my cashback?
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I can’t access the cashier. What should I do?
Can I deposit twice to activate a deposit coupon?
Why Thunderbolt?
Can I Track My Previous Deposits And Withdrawals?
Why was my deposit not matched?
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Why is my playthrough not changing?
What is playthrough?
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What is a bonus?
What is maximum cash-out?
What games can I play while my coupon is active?
What are some different kinds of bonuses?

No, the max. bet rule does not apply to VIP players at Thunderbolt, lekker! Another great reason to be part of the Thunderbolt VIP club where perks are endless and seeing R0 on your account balance is few!